Policies

Refund Policy

All sales including treats, grooming supplies, and personalized items on AnniesPoochPops.com are final.

Exchanges
Hard Goods (Leashes, Collars, etc.) may be exchanged for a different color. Follow the refund policy for returns, and also include a copy of your invoice and the color you would like instead.

Leashes carry a limited lifetime replacement guarantee. If under normal use the lead breaks, (chewing through is not normal use) we will replace the leash once we have examined it. You must email or call for an RA number. When you pack up the package put the RA number on the outside of the box and return to:

Annie’s Pooch Pops, LLC
39 Hainesburg River Road, Columbia, NJ 07832

Privacy
At Annie’s Pooch Pops, we are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site.

Information
We request information from our customers in our products order form. Customers must provide contact information (name, e-mail, billing and shipping address) and financial information (credit card number, expiration date). Financial information that is collected is only used for billing purposes and to fill customers’ orders. If we have trouble processing an order, this information is used to contact the customer.

We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our internet stores, and communicating with you. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We will never sell, rent, trade or give your information or e-mail address for any purpose.

How Secure is My Information?
Annie’s Pooch Pops takes every precaution to protect our customers’ information. When customers submit sensitive information via the Website, their information is protected both online and off-line. When our order form asks a customer to enter sensitive information, such as credit card number, that information is encrypted and is protected with the best encryption technology in the industry (SSL). While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are not in secure mode or surfing.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (billing clerk or customer service representative) are granted access to personally identifiable information.

Contact
If you have any questions regarding any of our policies please contact us at:

Annie’s Pooch Pops, LLC
39 Hainesburg River Road, Columbia, NJ 07832
Phone: 570-424-2525
Email: anniespoochpops@gmail.com